Star Rating Flaws
The cluster discusses the shortcomings of 1-5 star rating systems, such as extreme skewing toward 1 or 5 stars, lack of nuance, and poor signal for quality or recommendations, while suggesting alternatives like histograms, user-normalized weighting, or thumbs up/down.
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Star rating doesn't help here
you'll end up with a skewed rating anyway (either 1 or 5 stars for most ratings).
The systems I worked on were mainly for user curated recommendations and not public rankings. Your rating is only small part of your recommendation. A large amount of your recommendation is finding other users with similar ratings on similar content to you. If 1/5 star system leads to less ratings from other users, then system's ability to find similar users/similar ratings become worse and can negatively impact your recommendations.
The stars seem to indicate popularity but not quality. They should have people rate it 1-5 and give a histogram like other places do, it's much more informative.
One reason people give 5 star ratings is because they are asked to explain why if they rate lower. If companies made '3' the normal rating and asked for an explanation for higher OR lower ratings, that might normalize the ratings better.
They used the equivalent of the thumb system. Many people give 5 stars, or 1 star. There are some that give in between. Many places consider anything less than 5 star to mean there was a problem (Uber, Amazon, reviews for phone support).
Or weight the 'value' of your stars by how many stars you normally give, so a 5-star review from someone who normally gives 3.5-star reviews is worth more than a 5-star review from someone who always give 5-star reviews
This is not helpful at all. They are comparing the one-dimensional 1 to x star rating to something two dimensional.
I think you are an anomalous user. I'm not sure why you're OK with rating 1-5 stars but not a thumbsup or down. I think you're just upset because they are changing.
Agreed here. I also think that the overall vagueness of the five-star rating system makes it hard for users to express their true opinion. Algorithms are "garbage-in, garbage-out", and I think a five-star rating response represents "garbage-in". Unfortunately it would be risky and expensive for Netflix to change its rating system at this point.