Service Downtime Tolerance
Discussions center on the acceptability of downtime and outages in online services and SaaS platforms, weighing costs, SLAs, reliability expectations, and examples from companies like Reddit, Cloudflare, and GitLab.
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Don't understand the downvote, it's a fact that downtime does happen.
hmm, not sure how many customers would be okay with 7 days of downtime, for instance.
Why? Because of 10 minutes of downtime?
Something tells me an outage will make them think about it
Aren't you worried about downtime? Clients calling @ 2am doesn't sound like a fun time to me.
3.65 days of downtime isn't going to be winning any prizes.
It'll have frequent downtime and nobody will panic when it does.
Wouldn't a delay be better than full downtime?
He never said they don't care about lost revenue. I am willing to guess they considered the lost revenue, weighed it against the cost of having someone on-call 24/7, and considered that the lost revenue was cheaper.If you look at how frequently sites like Reddit used to have downtime, it doesn't seem to matter too much for consumer products. Having half a day downtime once a year might be completely acceptable.
It depends on the accepted downtime.