Tech Support Frustrations
Discussions center on difficulties communicating technical issues to customer support, dismissive responses blaming users, and debates over whether problems are user errors or systemic product flaws.
Activity Over Time
Top Contributors
Keywords
Sample Comments
The problem is not technical, it's human :)
Why didn't your support guy understand what the problem was?
It's pretty hard to accept that this is just a technical problem.
I've seen that before in crappy support chats UIs so it's probably just that.
Jokes are usually supposed to be funny.Your response is at best antipathetic; support technicians aren’t going to go out of their way to help you.Was your goal to rant or solve your problem? If it was the latter then you may want to use a different approach in the future.
Obviously. My issues is the difficulty in explaining this to tech support even when confronted with evidence.
Not to be patronising, but you should try tech support. You'll quickly understand why arguments like this are futile.
You're hugely misreading my intentions. I'm an engineer: I see something unexpected, I want to figure out what's happening. You and I are both using the same software and you're seeing problems that I didn't even know affected some people. I'm not saying "this works for me so I don't know what you're complaining about". I'm saying "huh, this works for me. I wonder what's different between our systems? Is this something that's
Thought of this gem:https://www.reddit.com/r/talesfromtechsupport/comments/28qem...
It's indeed a useful tip - and no offense to the GP - but this kind of reply always feels like the tech support equivalent of a mandatory arbitration clause: like an attempt to solve an issue individually with each person reporting it instead of giving a systemic solution that would benefit anyone. The blame is shifted from devs providing a good service to individual users not knowing the latest workaround.