Customer Service Frustrations

More like, "if you have trouble with customer service, please contact customer service."

How do they get away with not having a support number. Even Amazon has humans you can eventually talk to as you go through the customer service interface

They lost me at "...call customer service..."

the issue is "none of the agency". Humans generally have enough leeway to fold to a persistant customer because it's financially unviable to have them on the phone for hours on end. a chatbot can waste all the time in the world, with all the customers, and may not even have the ability to process a refund or whatnot.

Followup questions then. Do they have a phone line you can use? When you contacted them were you friendly, terse, unfriendly? Just from my own dealings with other forms of customer service I've found that most people who find the support unpleasant, untimely, etc. are terse in their communication. This isn't the same as unfriendly, it's just blunt and overly concise. Support folks get so much communication they tend to take it much like being unfriendly and put them at the bottom of the queue. S

They are way, way ahead of you. Just in the recent months I've encountered the following models:1. You can speak to a real person, but you'd need to navigate a phone tree in an exactly right way, many levels deep, and any wrong step would lead you to an automatic answer and disconnect. The exact options you need to press change frequently and are only partially supported by the voice prompts.2. There's an option to speak to a person, but the call mysteriously drops each time

I suspect seeing customer service as a problem is the root of it. there's no algorithm for it, just people.

tbh maybe this service doesn't want you as a customer if you can't figure this out. it seems like you'd be an above-average support burden

Having to call customer service to get customer service is not good customer service?

Imagine having to contact their customer support if something goes wrong.