Pricing Risks Customer Loss
The cluster discusses business pricing strategies, particularly Cloudflare's changes, that risk alienating or losing existing customers in favor of short-term gains or new users, debating retention versus acquisition.
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There's an argument that it is unwise to fleece your customer so hard they don't come back again.
At the cost of losing customers, is my point :)
thats interesting -- seems like it could be an opportunity to loose a customer.
In earlier times they had to encourage people to move. By now, CF is so big that they can handle losing money on some customers with high traffic on a free plan. The gain from not dropping any customers outweighs the cost caused by that client.
Swapping out your customers for people that are will never be customers doesn't seem to work.
Like what .. because I think its better to have fewer cusomers but offer something of benefit to the businesses .
Downside is you may be 'nudging' your customers not to come back!
Firing your customers is not a good long term strategy.
Yup - it’s a great way to lose real customers - but I suspect it’s a trade off they’re ok with
Because non-paying customers have the potential to become paying ones.