User Base Decline
The cluster discusses concerns and speculation about a platform or service experiencing or risking significant user drop-off, exodus, or shrinkage due to recent changes, with debates on impacts to retention, engagement, and business viability.
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It's not that they have huge userbase lately, so they could afford to lose it any further.
I wonder how significant the dropoff of users will be!
Usage fluctuates. The value is in the users not necessarily the company or the tech. When users start bailing to another platform what's left?
Then they will lose users, though.
This article will have merit if it was posted after their next earnings call and there was a percentage decline in users. This is all anecdotal and speculation. Habits are the hardest thing to break. And 50,000 people, even if US-only, are a rounding error for their MAU/DAUs. C'mon, NYT.
Investors hate a shrinking user base, so this move can massively backfire.
Could be, if you're attracting some users who wanted the new stuff and pushing out other customers who just wanted fast and stable.
Users don't always complain, they sometimes simply go away.
“enough people switched away such that it’s no longer a burden, but we also lost a bunch of other users too”
I wonder if it is because they are noticing their userbase numbers slipping.