GCP Reliability Concerns

The cluster centers on skepticism toward Google Cloud Platform (GCP), highlighting Google's history of discontinuing products, poor customer support, account suspensions, and unreliability for business use, with frequent comparisons to AWS.

📉 Falling 0.2x DevOps & Infrastructure
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Keywords

MS IT US GDS AWS BigQuery HBO GOV.UK SaaSes DropBox gcp google cloud google cloud aws support customer products customer support customers

Sample Comments

jordache Mar 20, 2018 View on HN

wow Google can't even deal with a butt out cordial HN hug? Really reflects well for their cloud offerings... sheesh

CSMastermind Oct 24, 2023 View on HN

Do you think they give up on Google Cloud at some point?

achempion Jan 3, 2023 View on HN

GCP seems like a major player in this field even though google is also ad company known for sunsetting products and suspending accounts without clear resolution path (search for "gcp suspended" at HN).

smartties Feb 24, 2021 View on HN

GCP ? No thanks, I've had enough trouble with google to know they don't care about having a real support.

eniac111 Mar 19, 2025 View on HN

Unfortunately, Google have the tendency to kill their cloud products.

antiloper Apr 18, 2023 View on HN

Counterpoint on GCP: Way too risky to use as a small to medium business. Google has a known history of firing its customers without recourse.

nojvek Mar 15, 2024 View on HN

My previous employer was a GCP customer. Google did pull occasional shenanigans totally breaking us with random upgrades without notifying us. Their support wouldn’t acknowledge it was their fault until we were mad at them.My newer employer is AWS. Their offerings are a lot more stable and support is helpful.If you want to build a serious business I would avoid GCP. Google doesn’t really give a shit at winning Cloud. Ads is their core business.

hitsurume Apr 26, 2023 View on HN

As someone who uses GCP and AWS, I would be weary of putting your eggs on one specific product from Google. THey historically always complicate things and will discontinue / change things on the fly that's not in a users best interest generally.

neeleshs Apr 26, 2023 View on HN

GCP doesn't operate the same way as Google consumer products. We are a paid customer for over 5 years and I also have only good things to say about GCP and their support

bruce511 Mar 31, 2022 View on HN

I expect you'll get plenty of answers here, and I suspect they'll all be along the same lines;I don't trust Google.Of all the companies I've dealt with, they speak their intentions the clearest - they don't care about me or my needs. There is no customer support (since we are not customers) - even if we give them money for GCP etc, we are seen as Users not Customers.They're famous for killing products, they're famous for changing pricing (hello Google