Restaurant Reservation Systems

One thing I've noticed about OpenTable is that usually when I can't make a reservation through their service (e.g. when it says there are no available times left) I can still call the restaurant and be accommodated. After doing this a few times now, it's made me wonder about the value-added for the restaurant-goer as well as for the restaurant. It seems like in these situations, OpenTable is just getting in the way of the restaurant-customer relationship to the detriment of both.

Reservations are tricky with restaurants. Many of them have bought into Open Table or Urban Spoon, and with Open Table many of them feel trapped in something unaffordable. The market for reservations is currently owned by strong incumbents, and the customer is wary of giving away control of a key aspect of their business.

easy solution - serve only reservations and limit amount of reservationsthis is doable without raising prices and hey you can have even quota of reservations for regulars

I’ve had many times where a restaurant is officially booked online but I call them and say “hey, we’re looking for a table of two, we can come in right now and we promise to eat quickly and have the table turned around in 45 minutes”. Determining whether to allow that is very hard for an algorithm to do.

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I'm sorry, but this line bugs me:>Using OpenTable, Urbanspoon or SeatMe , diners could see available time slots and make a reservation online or from their smartphone without the hassle of calling the restaurant, and know that their table would be secure.How is calling the restaurant a hassle? Especially when the solution is to use your phone to look the restaurant up online?Maybe it's the cranky old man spirit in me, but I call restaurants every time -- I had

Restaurants manage supply/demand with menu prices. They manage reservation slots. Some take CC numbers.By making fake reservations, he's not solving any problem, only creating a new one - he's artificially reducing the supply of reservations, and then charging for them.

I think that there's two things that the restaurants hate -1) It costs them money which eats into their already thin profit margin.2) It makes it harder to build a relationship with the customers since the customer has to opt-in to giving their e-mail address to the restaurant which they're less likely to do compared to being asked for an e-mail address if you're making a booking directly with the restaurant. Having e-mail addresses for customers is clearly valuable for a restaurant for th

It could be that a few savvy people always want a reservation or two on deck. They queue up reservations, say one table per week for two months. When that week comes up, if they don't want the table they cancel it. If they do end up having a need for it, how cool does it look to be able to tell your date that you can get a table at their favorite hot restaurant tomorrow?

Then don't make a reservation. Go to a restaurant where they don't need that.