Company Trust Crisis

Didn't they have some controversy recently where they screwed over their initial users?

That's really crappy on their part, like the .dev controversy.

You aren't missing anything. It was just a PR failure that users here won't forgive.

was honestly waiting for something like this, but that trust hit doesn't really fade for me - you think companies ever recover from stuff like this or do folks just move on for good?

I don't understand the backlash they got for this story coming to light; when customers are being exploited (and especially repeatedly after asking them not to), the offending company deserves the heat. If this means certain brands decide to work with this company after this to cross-pollinate addresses, it just saves us the time of recognizing their legitimacy.

Wow! This should definitely not be downplayed, they have lost users' trust for good.

Seems to be a theme for 2023:A company strongly dependent on the good will of its users does a thing.The users strongly reject the thingCompany keeps doing the thingConsequences

If only there was something they could have done to avoid this. Like take complaints and allegations seriously for the past few years.It's not like some really unpopular celebrity said "They're my favorite company" and people started to ditch them, they earned this themselves.And since deleting the app and not using the service is the only real power users have... they're taking advantage of it.Sounds like the system works.

Thank you for responding and taking this on.> We're fixing itBy this you mean making sure something like this won’t happen to ANYONE ever again, right?I hope so and I hope that you will post about it so that you can somewhat recover from this certified PR disaster.I had previously considered advocating for your product but sure as hell won’t as long as this situation isn’t thoroughly solved. It also prompts me to look into your other business practices before ever cons

Another "sorry we got caught" case... companies will never change.