SaaS UX Frustrations

What do you hate about it? I've had a good and seamless experience with their software.

Sometimes you need to be a "power user" to encounter all a product's flaws. I've been using it professionally for 3.5 years, and I touch pretty much every feature. I had high hopes because I loved a lot of the decisions they were making, so I started maintaining a list of issues/bugs. I reported them when I had time to describe them well. After a year, it got into the hundreds, with some that were pretty dramatic, and I stopped caring enough to continue, because it was c

From my personal experience, it's slow, a pain to use outside of a few "happy paths" and there are better options out there

I've been trying it for a couple of months, I can't recommend it either tbh. It's frustrating as hell to work with: super inconsistent, very bad at following its own instructions, wasteful and generally unreliable.The problem is, it's like a very, very junior programmer that knows the framework well, but won't use it consistently and doesn't learn from mistakes AT ALL. And has amnesia. Fine for some trivial things, but anything more complicated the hand-holding b

For me its their achilles heel. Tried sining up earlier this year, the UI is a clusterfuck of products and services, I spent more time on google to find the right pages and the right description, comparison, and documentation of their products

I don't find it easy to use. I want something like existing APM SaaS.

I've had similar not /great/ experiences. I ended up on a conference call with one of their staff to work through some limitations. Some basic interface fixes were required, especially when it came to some Blocks implementations -- sad to say this was ~6 months ago and those changes still haven't happened.

Used it for a while and after 2-3 months I gave up. It reminded me of those awful Filemaker workspaces in the early 2000s.

On principle alone I wouldn't give them my money ever again. I'd engineer my own lightweight solution before then or use an underdog competitor. I have a sour taste in my mouth for their meteoric rise to success/IPO versus their pathetic investments (or lack therof) in product improvement. It really sucks to use. Reminds me of Engineyard (also abandonware).

I have developed stuff on top of their platform. Worst experience I ever had.