Hiring Education Debate
Cluster discusses skepticism toward formal education's role in hiring decisions, favoring experience, extracurriculars, and other factors over degrees, especially for customer service and college grads.
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In fact, you made me wonder: how the hell do you determine that one city is better than another for "customer service hiring"? I don't imagine there's indexes for these sorts of things.Or education programmes for customer service people, at all. Or a single "best profile", even?
Really depends on the company, what you are looking for, and the overall atmosphere within the company. If I were looking at college grad I would look at past experience (any internships, previous work, extracurricular activities). A college grad that was president or treasurer of their fraternity or sorority lets me know that they probably get along well with others and have some basic organizational skills. Someone that has interned is going to hopefully have some real world experience in the
Maybe? As far as I’ve found there is zero correlation between education and competency, at least in the candidates I’ve interviewed.This is mostly in the Asia/Pacific region though, it might be different elsewhere.